Frequently Asked Questions
Here are some frequently asked questions. If you can't find what you are looking for, do feel free to contact us at 9489 0922 for fast respond. Thank you!
How do I order a cake?
To start ordering, please send an email to email@example.com containing all the following information:
• the date of your event
• the occasion/nature/theme of your event
• the event location, delivery address, and delivery time (if you need delivery)
• size of your cake/number of people to be served
• your cellphone number
• your email address
• an idea or draft of what kind of cake design you are looking for
We will contact you to discuss your order.
What flavors do you have?
• Chocolate Raspberry
• Chocolate Orange
• Cookies and Cream
• Red Velvet Cake (with cream cheese frosting)
• Rainbow Cake / Ombre cake
For other flavors or cake types(example: mousse cake or cheesecake etc), please contact us for availability.
Do you do cake samplings?
Yes we do. Cake tastings are FOC upon confirming your order, otherwise, there will be a charge of $10 for any 3 flavors of cake sampling pieces.
Cake samplings are only available for whole cakes and cupcakes order(s), not available for dessert table order(s).
How much does your cake cost?
Because all of our cakes are mostly customized and one of a kind, our cakes are priced based on the complexity of the designs, time needed to complete the cake and flavors of cake(s).
Fondant customized cake:
$120 onwards with the smallest size of 6inch in diameter (serving up to 12pax)
Fresh cream customized cake:
$50 onwards (serving up to 10pax)
Customized fondant covered cupcakes:
$5 onwards (minimum purchase of 6pieces)
Frosted cream cupcakes:
$3 per piece
*Additional small designs: $1 per piece (eg: mini flags, letters, sprinkles, flowers etc)
$2.50 per piece for more than 20pieces
$5 onwards (minimum purchase of 10pieces)
*Styroform base included.
*Cake base upon request, additional charge based on cake size and complexity of design
What is your payment policy?
A 50% deposit is required to reserve your order, and the remainder needs to be made a day before collection/delivery.
Full payment is required for last minute orders and orders which are less than $100.
Payment can be made by CASH, FUNDS TRANSFER or CHEQUES.
How long in advance do I need to place my order?
It actually depends on our schedules, sometimes we do accept last minute orders, however there is a preferable time frame :
More complicated cake designs orders to be placed at least two (2) weeks in advance.
Less complicated cake designs can be placed one (1) week in advance.
Wedding cake orders to be placed at least four (4) weeks in advance.
Please feel free to contact us if you need a last minute cake.
How much is the delivery charge(s)?
Delivery fee will be charged at:
S$25- S$35 depending on distance from Woodlands.
Please provide us your delivery address for exact delivery fee.
For small cakes and cupcakes, we recommend self-collection.
However, we do not recommend clients self-transport 3D/sculptural cakes or cakes over 2 tiers tall. CAK3 BOX will NOT be responsible for any damage that may occur to any customers transporting the cake once it has left our kitchen.
* CAK3 BOX will be updating this section without any notifications.
Last updated : 4 March 2017
Do feel free to contact us at 9489 0922 or firstname.lastname@example.org on corporate favors/gifts or pastries. :)
Do you draw sketches for cake design?
No, we don't do any sketches for cake designs(s).
Sketches of cake design(s) will be priced at $100 per sketch.